Privacy Policy

Last updated: March 2026

Wright Windows Ltd (‘we’, ‘us’, or ‘our’) is committed to protecting your privacy and handling your personal data in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.wrightwindows.ie), request a quote, purchase our products, or engage with our services.

We are a data controller as defined under the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988–2018. We take our legal obligations seriously and are committed to ensuring that your personal data is processed lawfully, fairly, and transparently.

1. Who We Are

Wright Windows Ltd is an Irish manufacturer and installer of windows and doors, operating since 1969. Our registered place of business is located in Milltownpass, Co. Westmeath, Ireland.

Registered Name: Wright Windows Ltd

Address: Milltownpass, Co. Westmeath, Ireland

Website: www.wrightwindows.ie

Email: [email protected]

Opening Hours: Monday to Friday, 9am – 5pm

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

2.1 Information You Provide Directly
  • Full name
  • Postal address and property address (for survey and installation purposes)
  • Email address
  • Phone number
  • Details of your enquiry, project specifications, or preferences
  • Payment information (processed securely via third-party providers)
  • Communications you send us by email, phone, or online form
2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website or search terms
  • Device type and operating system

This information is collected through cookies and similar technologies. Please see our Cookie Policy section below for more information.

3. How We Use Your Personal Data

We use your personal data for the following purposes, each supported by a lawful legal basis under GDPR:

Responding to enquiries and providing quotes – Legal basis: Pre-contractual steps / Legitimate interests

Processing orders and managing installations – Legal basis: Performance of a contract

Conducting site surveys and follow-up visits – Legal basis: Performance of a contract / Legitimate interests

Sending warranty documentation and after-sales support – Legal basis: Contractual obligation / Legitimate interests

Sending marketing communications (where consented) – Legal basis: Consent

Improving our website and services – Legal basis: Legitimate interests

Complying with legal and regulatory obligations – Legal basis: Legal obligation

We will not use your personal data for purposes incompatible with those described in this policy without first informing you.

4. Marketing Communications

We may send you marketing emails, newsletters, or promotional information about our products and services if you have given us your consent to do so, or if you are an existing customer and we are promoting similar products or services (subject to your right to opt out at any time).

You can withdraw your consent or opt out of marketing communications at any time by:

  • Clicking the ‘Unsubscribe’ link in any of our marketing emails
  • Emailing us at [email protected]
  • Calling us during business hours

Opting out of marketing will not affect the processing of your personal data for other purposes, such as managing an existing order or warranty claim.

5. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties in the following circumstances:

5.1 Service Providers

We work with carefully selected third parties who assist us in operating our business, including:

  • Installation and survey contractors (where applicable)
  • IT support and website hosting providers
  • Email and communication service providers
  • Accounting and invoicing software providers
  • Payment processing providers

All such parties are required to handle your data securely and only for the purposes we specify. They are not permitted to use your data for their own purposes.

5.2 Legal and Regulatory Requirements

We may disclose your personal data if required to do so by law, or in response to a valid request from a public authority (e.g., a court or regulatory body). We may also disclose data where necessary to protect the rights, property, or safety of Wright Windows, our customers, or others.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

  • Customer records and contracts: 7 years (as required by Irish tax and accounting law)
  • Warranty records: For the duration of the warranty period plus 2 years
  • Enquiry records (where no purchase is made): Up to 2 years
  • Marketing preferences: Until you withdraw consent
  • Website analytics data: Up to 26 months

When data is no longer required, we will securely delete or anonymise it.

7. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR and Irish data protection law:

Right of Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct inaccurate or incomplete data.

Right to Erasure: You can ask us to delete your personal data where there is no overriding reason for us to continue processing it.

Right to Restrict Processing: You can ask us to pause the processing of your data in certain circumstances.

Right to Data Portability: You can request that we provide your data in a structured, machine-readable format.

Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making: We do not use automated decision-making or profiling that produces significant legal effects.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If we need more time or are unable to fulfil your request, we will inform you accordingly.

8. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.

8.1 Types of Cookies We Use

Strictly Necessary Cookies: Required for the website to function properly. These cannot be disabled.

Analytics Cookies: Help us understand how users navigate our website (e.g., Google Analytics). These are only set with your consent.

Preference Cookies: Remember your settings and preferences to improve your experience.

When you first visit our website, you will be presented with a cookie consent notice. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie preference tool.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

  • Secure server hosting with firewall protection
  • SSL/TLS encryption for data transmitted via our website
  • Restricted access to personal data on a need-to-know basis
  • Staff training on data protection obligations
  • Regular review of our security practices

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the ‘Last updated’ date at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. How to Make a Complaint

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection matters.

Data Protection Commission

21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

Website: www.dataprotection.ie

Phone: +353 (0)1 765 0100

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Wright Windows Ltd

Milltownpass, Co. Westmeath, Ireland

Email: [email protected]

Website: www.wrightwindows.ie

Opening Hours: Monday to Friday, 9am – 5pm